Top Gun Front Desk consists of nine ninety-minute, interactive webinars from your salon. Your team will join other front desk professionals from across North America and learn from them as well. This is an easy, convenient, and affordable way to learn the vital skills, systems, and techniques to create a winning front desk team. What is included in the tuition? Course Handouts, live recordings of each module, hands-on guidance from a certified trainer, and online VIP access to the Top Gun Front Desk systems. Modules 1 & 2: Wow first impression and mastering phone etiquette. Modules 3 & 4: Accelerate sales and pre-booking. Module 5: Consistently turbocharge the guest experience. Modules 6 & 7: Overcoming turbulence and stabilizing the guest experience. Hosted by Inspiring Champions.
TIME: 12:30 to 2:00 p.m. (EST)
DATES: (All sessions are on Tuesdays)
Pre-Flight Plan: July 15, 2025 Module 1: July 22, 2025 Module 2: July 29, 2025 Module 3: August 12, 2025 Module 4: August 19, 2025 Module 5: August 26, 2025 Module 6: September 09, 2025 Module 7: September 16, 2025 Post Flight Debrief: September 23, 2025 (This final session is for the Owners & Managers ONLY
